Shipping policy
Shipping Policy
Thank you for shopping at Electra Mall. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
Shipping Times
We ship internationally via our supplier network. Estimated delivery times are as follows:
- Kenya (domestic): 7–15 business days
- Europe: 15–30 business days
- Rest of World: 20–40 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this to track your order on the carrier's website.
Customs and Import Duties
For international orders, your package may be subject to customs duties and taxes upon arrival in your country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at business.syncfitness@gmail.com so we can investigate with our shipping partners.
Contact Us
For any shipping-related questions, please reach out to us at business.syncfitness@gmail.com.